Tag Archives: user-centered design

The ATM Experience: Back to the Basics of Design

On a hot sultry Delhi afternoon when I decided to walk down to the ATM, about half a km from work, I had no idea that an interesting banking experience awaited me. When I entered the booth, I was shocked … Continue reading

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A future with 3D printing

I first heard about 3D printing in 2009, at a locative media workshop in Delhi conducted by artist Matt Kenyon. At the time I was blown away by the idea, especially of the RepRap machine – an open source desktop … Continue reading

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What is User-Centered Systems Innovation?

  Yesterday we had a business conversation with a client who is interested in improving the quality of their service delivery at the point of sale. On the face of it, this might not seem a very interesting challenge — … Continue reading

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The Conversation on Design Innovation in India

The host of design and innovation conferences in India over the past couple of years clearly indicates the increasing recognition from a variety of different individuals, institutions and governing bodies that design-led innovation is the key to many of our … Continue reading

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Of Systems Thinking and User-Centered Design

  On Monday Ken Warman and I went at it again. We began this conversation many months ago, over breakfast at a hotel in Patna, in Bihar, but remained inconclusive, hanging, because the official meetings were about to begin. We’d … Continue reading

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What Happens When It Rains?

It’s been pouring cats and dogs in Bombay. Roads are flooded, potholes are rapidly multiplying, and traffic has come to a standstill. Or at least been reduced to a very slow crawl. Meanwhile, Hurricane Irene continues to wind its way … Continue reading

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People Don’t Know Themselves (or Getting Beyond Market Research)

Ekta Ohri is the Head of Project Operations at CKS. In the design field, there has been a long, slow change in our understanding of what makes for good design. In the late 90’s, there was a shared understanding in … Continue reading

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