Tag Archives: CKS Innovation Cycle

What is User-Centered Systems Innovation?

  Yesterday we had a business conversation with a client who is interested in improving the quality of their service delivery at the point of sale. On the face of it, this might not seem a very interesting challenge — … Continue reading

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After Amsterdam

A city can hold such power over the imagination, over memory, over one’s consciousness and sense of self. In 2002 I was invited by John Thackara to speak at the Doors of Perception conference in Amsterdam, an event that changed … Continue reading

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